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Returns & Exchanges

Suntips seeks to provide exceptional customer service and the perfect shopping experience for each and every order. If you are not completely satisfied with your order, please return or exchange any items in new and unused condition with original packaging within 15 days of purchase. Please note that items purchased through special promotion, sales, or clearance are not eligible for returns or exchange.

Fill out the information on your packing slip and ship your return or exchange to our warehouse. Please use the sticker from the front of your invoice on your box and pack the items carefully so that they do not break or become damaged. The refund/ credit will then be processed when the order has been received and processed back in our warehouse.

Return of full-priced items with the original purchase receipt can be exchanged or refunded back to the original tender of credit card, debit card, or gift card.

Suntips is not responsible for lost or stolen gift cards. We strongly recommend having your gift card registered and this will entitle you to earn special rewards, and also offer a level of protection should your gift card be compromised.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.


You may place an order at through the shopping cart. You will receive an order confirmation email with your order number.

Payment Options:

Suntips currently accepts Visa, Mastercard, Discover and American Express. The information is encrypted and secure; you may also give this information via telephone.


At we try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will be charged the lower price, if the correct price is higher we will contact you before charging the card.

Shipping Rates & Policies

Typically, orders placed by 12:00 Noon Eastern Standard Time will be shipped the same business day. Please allow 4-7 business days (not including weekends or holidays) for your order to arrive. During periods of heavy order volume please note that processing and shipping times may be extended and orders are filled in the order they are received.

International Shipping Rates & Policies

International orders are shipped via International Air Parcel Post according to international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail. It is of extreme importance to us that your orders are shipped promptly and with care.

latest Updates

Hong Kong International Tea Fair 2018

16 - 18 August 2018 Hong Kong International Tea Fair 2018

SIAL Paris 2018

21 – 25 October 2018 Paris Nord Villepinte - Paris

SIAL Paris 2016

16 – 20 October 2016 Paris Nord Villepinte - Paris

SIAL Abu Dhabi 2016

5 -7 December 2016, Abu Dhabi, National Exhibition Centre

Indian Tea makes waves in Middle East

Suntips tea was featured on HMAG - Hoboken's Premier Lifestyle Magazine in its Middle East edition. as one of the exhibitors in Gulf food 2016, one of the biggest food & hospitality show in Middle Eas

SIAL Innovations Middle East 2015

7 -9 Dec 2015 SIAL Innovations Middle East 2015 National Exibition Centre , Abhudabi , UAE

Biofach India , ADLUX, Angamaly , Kochi

5- 7 November 2015 Biofach India , ADLUX, Angamaly , Kochi

Hong Kong International Tea Fair 2015

13 - 15 August 2015 Hong Kong International Tea Fair 2015

Anuga 2015

10 - 14 October 2015 Anuga 2015 taste the future Cologne 10 - 14 October 2015 Koelnmesse GmbH, Messeplatz 1 50679 Koeln, Germany